Hilti is known for quality products and excellent customer service. Our goal is to extend that reputation to the online environment, including the protection of your privacy. Any information we collect from you is used to improve your browsing and shopping experience, and to process your orders. It is available only to Hilti employees on an as-needed basis. You should know:
In order to make improvements to our site we may gather information that helps us understand how customers use it. For example, we may research the collected information to determine which areas of the site our customers most frequently access. Hilti may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors i.e. Google Analytics (please visit Google’s privacy page to understand how they will use your data), but these statistics will not include individual identifying information. Personal information such as your name and email address will not be used in our research.
Why does Hilti Online collect personal information?
Your personal information (e-mail address, name, phone number, and mailing address) allows us to contact you, if necessary, to process your orders and to notify you of your order status. It provides you with the opportunity to access parts of the web site where legal requirements apply.
In addition, we improve your browsing and shopping experience by using your personal information to offer content tailored to your particular interests. In that way you will receive more of what you want, and less of what you do not want.
We monitor customer "traffic patterns" and site usage to help us further develop the structure, design, and layout of the website.
We may use the information to notify you about important changes to the website, new services, and special offers. If you do not want to receive this information, please go to "My Account" to change your preferences at any time.
Will Hilti Online disclose the information it collects to third parties?
We will not sell, trade, rent, or otherwise disclose your personal information to anyone outside of Hilti.
We will release account information to third parties only when such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Hilti, our users, and others.
In order to make improvements to our site we may gather information that helps us understand how customers use it. For example, we may research the collected information to determine which areas of the site our customers most frequently access. Hilti may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include individual identifying information. Personal information such as your name and email address will not be used in our research.
Hilti Aktiengesellschaft ("HAG"), a corporation organized under the laws of the Principality of Liechtenstein and having a principal place of business in Schaan, Liechtenstein, is recognized as the owner of the trade name and trademark "HILTI". Hilti, Inc. is the merchant of record for all credit card transactions related to your purchases.
How is the personal information protected?
All personal data we collect is protected against unauthorized access utilizing most recent security technologies.
What about "cookies" and similar technology?
"Cookies" are pieces of information that a website transfers as a very small text file to your computer´s hard disk. They are used for record-keeping purposes. "Cookies" can make the site more useful by storing information about your preferences on the site. "Cookies" in and of themselves do not personally identify users, although they do identify a user´s computer. We and our third party service providers may also use pixel tags (also known as web beacons, web bugs, and clear GIFs) on our site and in emails. A pixel tag is a nearly invisible pixel-sized graphic image on a webpage or in an email message.
As an example, after registering at a website, you may be asked to login each time you returned. By choosing the auto-login option, cookie technology can identify your computer as your computer, and you can be logged-in automatically. There would be no need to remember the login name or the password.
The information we and our third party service providers collect through cookies, pixel tags and similar technology includes the following: your interactions with our Sites and with our advertisements; the time of your visit to our site; items you put into your shopping cart and whether you purchase any or all of those items; confirmation when you open email from us, including the time you open the email and whether you click on any links in the email; sites you visit after visiting our site.
We contract with third party advertising companies to tailor online advertising to be directed to you on other websites. These third party advertising companies place, use, or rely on technology, such as cookies and pixel tags, to obtain information about your interactions with our site as well as with other websites. This information helps us select advertising to serve to you and where to serve it based on your experience on our site and other sites that you visit.
How can you update or change the collected information?
You may update or change information related to your Hilti Online profile at any time by going to "Change my profile"; you must login to access it from the homepage. For other questions related to updating or changing your account information, please contact us.
Do I get email from you? What if I do not want to receive it?
Yes. As a registered visitor you will occasionally receive e-mail updates about important changes to the website, new Hilti Online services, and special offers. If you choose not to receive them, please go to "My Account" to change your preferences at any time.
How do I unsubscribe?
You can unsubscribe or change your subscription to any of our Personal Notification Services at any time by visiting "My Account" to modify your subscriptions online.
What about credit cards?
The Hilti Online Safe Shopping Guarantee protects you so you never have to worry about credit card safety if you follow the directions provided. For your security, only enter credit or payment card data into form fields that are intended for it; do not enter credit or payment card data in free text or note fields not intended for such data. Hilti’s guarantee: if any unauthorized use of your credit card occurs as a result of your credit card purchase from Hilti Online, simply notify your credit card provider in accordance with its reporting rules and procedures. If, through no fault of your own, your credit card company finds credit card fraud but does not waive your entire liability for unauthorized charges, Hilti Online will reimburse you for the remaining liability, up to a maximum of fifty dollars ($50.00) per card.
We are committed to protecting your privacy. We use the information collected on the site to make browsing and shopping on our web site as easy as possible, and to provide a superior shopping experience. This information will be available only to Hilti personnel on an as-needed basis. We do not sell, trade, or rent your personal information to others. If you choose not to receive any announcements or special offers from us, go to "Change my profile" to change your preferences accordingly.
Your feedback is always welcome. If you have any questions or concerns about your online privacy please do not hesitate to contact us.