Hilti Online Access Agreement
Please read this Access Agreement before accessing the Hilti Web site. This agreement governs your access to and use of the Web site. Entering the site indicates your acceptance of this agreement, and you agree to be bound by this.
1. DISCLAIMER
The information provided on this Web site is subject to change without notice. Hilti strives to keep the information helpful and accurate, but because of the potential for errors in the storage and transmission of information, the Company does not warrant the accuracy of the information you receive.
ALL MATERIALS POSTED ON THIS SITE ARE "AS IS" AND WITHOUT WARRANTIES EXPRESS OR IMPLIED. HILTI DISCLAIMS ALL WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HILTI DOES NOT WARRANT THAT FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HILTI DOES NOT WARRANT OR REPRESENT THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.
2. ACCESS AND INFORMATION
Your access is limited to viewing Hilti information solely for legitimate business purposes. Any access or attempt to access other Hilti computer systems or other information contained on Hilti systems for any reason is prohibited. You agree not to use any information contained on this Web site for other than legitimate business purposes.
3. TRADEMARKS, COPYRIGHT
This Web site contains the Hilti trademark and service marks. All rights in the intellectual property contained in this Web site including copyright, trademarks, trade secret and patent rights are reserved. Access to this Web site does not constitute a right to copy or use any of the intellectual property of Hilti. All materials contained on this Web site are subject to the ownership rights of Hilti. Permission is not granted to print, copy, reproduce, distribute, transmit, upload, download, store, alter, modify, or display the materials, except that as to documents contained in the "Download Documents" section of the Technical Center, a non-exclusive, non-transferrable license is hereby granted to download and utilize such document(s) for the sole and exclusive purpose of specifying or purchasing the relevant Hilti product(s), such license being revokeable by Hilti with or without cause at its sole option and discretion and without prior notice.
4. COMMUNICATIONS
All information communicated to Hilti through this Web site will forever be the property of Hilti. Unless specifically agreed in advance, Hilti will not be required to hold this information as confidential and will have exclusive ownership of the information without compensation of any kind to the individual making the communication.
5. USER IDENTIFICATION AND PASSWORD PROTECTION
Hilti user identification and passwords shall be maintained as personal and confidential. Customer is responsible for providing accurate information and personal data for the purposes of the Customer Account (full name, title, function, professional contact data such as company, address, phone, e-mail). Customer has obtained appropriate rights and permissions from any employees / users where applicable. Customer is responsible for managing such rights and permissions of its employees or users on the applicable applications. Transferring or sharing assigned user identification and password information is strictly prohibited. Any violation of this prohibition shall result in immediate termination of access to the Hilti Web site as well as liability to Hilti for all damages resulting from such breach. It is your sole responsibility to protect the activating password from unauthorized use. You will be responsible for any changes to your User identification and password.
6. STANDARD TRANSACTIONS
You acknowledge and agree that when you purchase Hilti products or services through this Web site Hilti's standard terms and conditions apply to all transactions.
7. CUSTOMER RESPONSIBILITY
YOU ASSUME ALL RESPONSIBILITIES AND OBLIGATIONS WITH RESPECT TO THE SELECTION OF HILTI TO ACHIEVE INTENDED RESULTS. YOU ASSUME ALL RESPONSIBILITIES AND OBLIGATIONS WITH RESPECT TO ANY DECISIONS OR ADVICE MADE OR GIVEN AS A RESULT OF THE USE OF HILTI OR ANY CONTENT RETRIEVED THROUGH THIS WEB SITE, INCLUDING THOSE TO ANY THIRD PARTY, FOR THE CONTENT, ACCURACY, AND REVIEW OF SUCH RESULTS.HILTI IS NOT ENGAGED IN RENDERING ENGINEERING OR OTHER PROFESSIONAL SERVICES. IF ENGINEERING OR OTHER EXPERT ASSISTANCE IS REQUIRED, THE SERVICES OF A COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT.
8. TAXES
Any prices contained on this Web site do not include sales, use, excise or similar taxes. You agree to pay any sales, use, excise or similar tax connected with your purchase of Hilti products, or to provide Hilti with tax exemption certificates acceptable to taxing authorities.
9. GENERAL
The laws of the State of Oklahoma, excluding the application of its conflicts of law rules, will govern this agreement. This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Either party may bring no action arising under this agreement more than one year after the cause of action has accrued. The exclusive jurisdiction for any action arising under this agreement shall be the Courts of Tulsa County, State of Oklahoma.
Privacy Policy
Last Update: July 2023
Hilti not only has a reputation for providing quality products, services and software, and excellent customer service but is also committed to protecting your privacy in the online sphere.
Your privacy matters to Hilti, so whether you are new to Hilti or a long-time user, please read this notice carefully – and if you have any questions contact us.
You can control and manage your information through our Preference Center.
This Privacy Notice describes how we collect, process and use your personal data when you visit and/or register with our services, websites and apps and the choices we offer, including how to access and update information.
Unless otherwise stated, Hilti Inc is the data controller for personal data we collect through the services, websites and apps subject to this Privacy Notice.
Our headquarter office address is:
Hilti (Canada) Corporation
2201 Bristol Circle, Suite 700
Oakville ON | L6H 0J8
Canada
Terms used in this Privacy Notice shall have the following meaning:
Terms like “we”, “us”, “our”, etc. in this Privacy Notice refer to the above mentioned responsible parties (henceforth also referred to as “Hilti”).
Terms like “you”, “your”, “yours”, etc. refer to you as a person.
The term “personal data” as used in this Privacy Notice means any information - whether such information was entered by you, collected from you or otherwise obtained - relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier like in our case such as a name, company, a Hilti identification number or other technical online identifiers.
Table of Contents
1. Who is responsible for the proper handling of your personal data?
2. When does this Privacy Notice apply?
3. What types of personal data do we collect, process and use?
4. Why and with whom do we share personal data?
5. Will personal data be transferred abroad?
6. Why and for how long do we retain personal data?
7. What privacy choices do you have?
8. What else do we do to protect your personal data?
9. Use of cookies and similar technologies
11. How are changes to this Privacy Notice communicated?
1. Who is responsible for the proper handling of your personal data?
The party responsible for the collection, processing and use of personal data is Hilti, Inc as the provider of the services, websites and apps, in most cases, and depending on the requested service, jointly together with one or more of its affiliates.
2. When does this Privacy Notice apply?
This notice applies to all Hilti services, websites and apps that link to this document.
This Privacy Notice does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Hilti services, or other sites linked from our services.
Our Privacy Notice does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.
3. What types of personal data do we collect, process and use?
Personal data that we collect, process and use in connection with the services, websites and apps includes not only information that we actively collect while you interact with us but also information that you provide to us via our customer service team, the Hilti stores and our sales team.
We will seek your consent before collecting, processing and using your personal data for the above-mentioned purposes, where legally required. Likewise, if we wish to use your personal data for a new or different purpose, we will notify you thereof and will only make such other use if it is required or permitted by applicable law or if you have consented to it.
Any access to your personal data at Hilti is restricted to those individuals that have a need to know in order to fulfill their job responsibilities. For the purposes mentioned above, only a limited number of individuals within Hilti (e.g. individuals in sales, support, legal, finance, IT and accounting departments, as well as certain managers with assigned responsibility) will receive access to your personal data.
When you contact Hilti, we keep a record of your communication to help resolve any issues you might be facing. We may use your email address or phone number to inform you about our services, such as letting you know about upcoming changes or improvements.
Depending on your settings, your activity on other Hilti websites and apps may be associated with your personal information in order to improve Hilti’s services and the ads delivered by Hilti.
4. Why and with whom do we share personal data?
We do not sell, trade or rent out your personal data.
For the purposes mentioned in this Privacy Notice we disclose, transfer or otherwise share your personal data, with other entities of the Hilti group of companies to the extent described in the following or as agreed by you in a specific context (e.g., where you consent to other types of data transfers in connection with enrolling for a specific service). Whenever sharing personal data, we comply with applicable laws.
We do not share personal information with companies, organizations and individuals outside of Hilti unless one of the following circumstances applies:
External processing: We provide personal information to our third-party service providers under appropriate instructions as necessary for the respective processing purposes, to perform specific tasks on our behalf and under our instructions. Any third-party provider will have access only to such personal data needed to perform its specific tasks, and only to perform these. We will ensure that any third-party service provider is aware of and abides by these duties. We will also ensure that any third-party service provider treats your personal data with no less protection than is required by applicable data protection laws and that they adopt adequate technical and organizational security measures based on our instructions and in compliance with our Privacy Notice and any other appropriate confidentiality and security measures.
Legal reasons: Without limitation, this includes cases in which we are required by law or binding order of courts, law enforcement authorities or regulators to share personal data. Should we decide to disclose personal data in such context we will also consider ways of reducing the scope of the disclosure, for instance by redacting the information provided.
5. Will personal data be transferred abroad?
Hilti’s data storage locations are chosen to operate efficiently, to improve performance, and to create redundancies to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect under this Privacy Notice is processed according to the provisions of this Notice and the requirements of applicable law wherever the data is located.
It is Hilti’s policy to process your personal data only in countries in which the applicable data protection laws provide the same level of data protection as in the EU/EEA. Hilti is headquartered in Liechtenstein with server centers located also in Switzerland and therefore processes personal data under the EU adequacy framework decision regarding Switzerland.
Hilti has implemented Technical and Organizational Measures which set forth the technical and organizational security measures and procedures Hilti undertakes, as a minimum, to maintain and protect the security of personal data processed, including data in transit. IT processes at Hilti are developed in accordance with the ISO 27001 standard.
6. Why and for how long do we retain personal data?
Hilti is continuously improving all of its Hilti services, websites and apps to retain personal data no longer than necessary for the described purposes in this notice and/or as required or permitted under applicable laws, to the extent technically possible.
7. What privacy choices do you have?
Your trust makes our services, websites and apps work better for you. We keep it private, secure and put you in control of your preferences.
We aim to maintain our services, websites and apps in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, websites and apps we may not immediately delete residual copies from our active servers and may remove information from our backup systems only after certain timeframes in accordance with applicable laws (see Item 6 of this Privacy Policy above).
When you register on our online platforms, you can choose to sign up for marketing information offered by Hilti. By signing up for marketing information you give your explicit consent whereby you agree that the data you provide (e.g. your email address) can be collected, processed and used by Hilti for the regular dispatching of written electronic communication containing company, product and service-related information such as news about new Hilti products or Hilti services or about Hilti marketing campaigns (e.g. competitions, discounts, promotions), about changes within the company or to invite you to customer surveys (e.g. on customer satisfaction or customer requirements).
In our B2B business you may object to the use of your phone number at any time through our customer service team (1-800-363-4458), your Preference Center, or your Hilti sales contact person.
You can modify and adjust the settings for your email address or mobile phone number in your Hilti account at any time. You can access your Hilti account via your customer profile after registering on our website or by clicking on the “Preference Center” link in each email we send to you.
If you are a California resident, you can contact us at any time via our California Consumer Privacy Form to exercise your rights according to applicable data protection laws and regulations.
If you withdraw your consent to a processing activity, Hilti reserves the right to further process and use your personal data to the extent required or permitted by law (e.g., to administrate your unsubscribe or set an over layer cookie to respect your cookie settings).
You can set your marketing preferences at any time through the Hilti Preference Center or through customer service. We will store that information together with your account or Hilti ID and apply it when you use Hilti services, websites and apps and if we send electronic written communication to you.
You are entitled to exercise the following rights as a natural person:
- Right to object to marketing communications: you have the right to object without any formal requirements, to the use of personal data for promotional and marketing purposes. If you object to marketing purposes, we will discontinue processing your personal data for this purpose. You can also change your consent preferences at any time through your Hilti account settings.
- Right of access: you have the right to obtain from Hilti confirmation as to whether or not we process your personal data and, where that is the case, access the personal data processed such as, but not limited to, the purposes of the processing, categories of personal data concerned.
- Right to rectification: you have the right to obtain from Hilti the rectification of your inaccurate personal data. You can also edit your personal data through your Hilti account.
We ensure you will not be discriminated against for exercising your rights as provided by applicable Canada privacy laws.
You may consult and rectify your personal data directly through your Hilti account and change your privacy choices by using the Preference Center. In case you need further assistance, you can contact us by means defined under the “Contact us” section below.
8. What else do we do to protect your personal data?
Hilti understands the importance of information and data security, and we want your browsing and purchasing experience with us to be as safe as possible.
To protect your personal data, we have implemented safeguards and precautions, including technical and organizational measures against unauthorized access, improper use, alteration, unlawful or accidental destruction and accidental loss, both in an online and offline context. Hilti personnel is trained and undertakes to protect personal data accessible when performing their functions.
For example:
- when you use our website, communication with your browser is encrypted using SSL (Secure Socket Layer) technology. This means that when you use our website the personal data you submit during the registration and login processes are encrypted before being sent over the Internet.
- we routinely review the integrity our information collection process, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- we restrict access to personal information to Hilti employees, contractors and agents based on a need to know approach in order to process it for us. Involved parties are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
You should only share online or through mobile apps personal information which you are comfortable sharing, acknowledging that no organization or its systems can ever be guaranteed 100% secure all the time.
Please note that using credit card credentials will always require your explicit permission.
The security level does increase if you sign off (logout) when you finish using login-protected areas of the Hilti services, websites and apps.
9. Use of cookies and similar technologies
We use cookies and similar technologies in connection with our services, websites and apps.
"Cookies" are pieces of information that a website transfers as a very small text file to your computer´s hard disk. They are used for record-keeping purposes. "Cookies" can make the site more useful by storing information about your preferences on the site. "Cookies" in and of themselves do not personally identify users, although they do identify a user´s computer. We and our third party service providers may also use pixel tags (also known as web beacons, web bugs, and clear GIFs) on our site and in emails. A pixel tag is a nearly invisible pixel-sized graphic image on a webpage or in an email message.
As an example, after registering at a website, you may be asked to login each time you return. By choosing the auto-login option, cookie technology can identify your computer as your computer, and you can be logged-in automatically. There would be no need to re-enter the login name or the password.
The information we and our third party service providers collect through cookies, pixel tags and similar technology includes the following: your interactions with our Sites and with our advertisements; the time of your visit to our site; items you put into your shopping cart and whether you purchase any or all of those items; confirmation when you open email from us, including the time you open the email and whether you click on any links in the email; sites you visit after visiting our site.
Personal information may be collected directly by us through our social media pages, such as Facebook, Twitter, LinkedIn or others. Personal information may also be collected by the social media site hosting our social media pages. Our Privacy Policy does not cover the privacy and security practices of the social media sites on which Hilti has its social media pages.
We contract with third party advertising companies to tailor online advertising to be directed to you on other websites. These third party advertising companies place, use, or rely on technology, such as cookies and pixel tags, to obtain information about your interactions with our site as well as with other websites. This information helps us select advertising to serve to you and where to serve it based on your experience on our site and other sites that you visit.
10. Links to other websites
Our services, websites and apps may contain links to other services, websites and apps of interest, once you have used these links, you leave our services area. When you visit such other services, websites and apps you should exercise caution and look at the privacy statement applicable to the app or website in question. Hilti cannot, and does not, assume any responsibility or liability for such other websites, the content of such services, websites and apps and their privacy practices, nor do we endorse them
11. How are changes to this Privacy Notice communicated?
Our business changes constantly, which means that our Privacy Notice will be updated from time to time. Please check this Privacy Notice from time to time to ensure that you are comfortable with any changes we made.
We will not reduce your rights under this Privacy Notice without your explicit consent. We will post any Privacy Notice changes and, if the changes are significant, we will provide a more prominent notice, including where necessary, individual e-mail notification.
12. Contact us
Your feedback is always welcome. If you have any questions or concerns about our privacy practices or your online privacy please do not hesitate to email us at ca-privacy@hilti.com or call our customer service at 1-800-363-4458 during business hours.
Terms and Conditions of Sale
Terms and Conditions of Sales
Terms and Conditions of Sales for off the shelf standard products and services purchased through Hilti Online, Field Personnel, Hilti Stores, Customer Service, other channels, or not specifically covered by other Terms and Conditions.
View Terms and Conditions of Sales
Non-Standard Products and Services Terms and Conditions of Sales
Non-Standard Products and Services Terms and Conditions of Sales apply to non-standard products and services, including cutting, kitting, pre-assembly, engineering services, PMO services, special orders.
View Non-Standard Products and Services Terms and Conditions of Sales
Hilti ON!Track Terms and Conditions
Hilti ON!Track Terms and Conditions apply to Hilti ON!Track services.
Modern Slavery Report
Statement on Modern Slavery 2025
Filed pursuant to Canada's Fighting Against Forced Labour and Child Labour in Supply Chains Act
2. Business structure, operations, and supply chains
4. Identifying modern slavery risks in our operations and supply chains
5. Addressing modern slavery risks in our operations and supply chains
5.1 Actions taken to address modern slavery risks
5.2 Due diligence processes and remediation processes
5.3 Training on modern slavery and human trafficking
6. Effectiveness of actions taken to address modern slavery
7. Internal consultation process and engagement with stakeholders
1. INTRODUCTION AND OVERVIEW
Disclosure Under the UK Modern Slavery Act 2015
Disclosure Under the Australian Modern Slavery Act 2018
Disclosure Under the Canadian Fighting Against Forced Labour and Child Labour in Supply Chains Act 2023
Disclosure Under the Norwegian Transparency Act 2022
As a globally active company with complex value chains, Hilti is exposed to human rights-related impacts. We strive to avoid adverse human rights impacts throughout our business operations and in the communities in which we engage. We are committed to the ten principles of the UN Global Compact and to respecting internationally recognised human rights, as set out in the Universal Declaration of Human Rights and the Declaration of the International Labor Organization on fundamental principles and rights at work, and we are committed to protecting these rights. They are reflected in our Code of Conduct, our internal policies, and our Code of Conduct for Suppliers, our Sustainable Sourcing Policies, and our Human Rights Policy for Supply Chain Due Diligence on Human Rights and the Environment.
Hilti (Gt. Britain) Ltd. is required to prepare a modern slavery and human trafficking statement for each financial year under section 54 (1) of the UK Modern Slavery Act 2015 (UK Act). Hilti (Aust.) Pty. Ltd. is required to prepare a similar statement under section 14 (1) of the Australian Modern Slavery Act 2018 (CH) (Australian Act). Hilti (Canada) Corp. is required to prepare a similar statement under section 11 (1) of the Canadian Fighting Against Forced Labour and Child Labour in Supply Chains Act S.C. 2023, c. 9 (Canadian Act). Øglænd System Group, which includes the entities Øglænd System AS, Øglænd Industrier AS, and Øglænd Group Holding AS, is required to prepare a similar statement under section 5 of the Norwegian Transparency Act (Norwegian Act).
As such, our Modern Slavery Statement 2025 (Statement) serves as a voluntary statement under the UK Act, as a joint statement under the Australian Act and under the Canadian Act, and as due diligence account under the Norwegian Act for the financial year 2024/25.
For the purposes of this Statement, we have considered the definitions of modern slavery in the UK, Australian, Canadian, and Norwegian Acts, which cover various forms of exploitation including but not limited to:
slavery, servitude, and forced or compulsory labour;
human trafficking;
sexual exploitation and forced marriage;
child labour;
deceptive recruiting practices; and
debt bondage.
In addition, for the purposes of the Norwegian Act we regarded decent working conditions as relevant to this Statement, and we have considered their definition as work that safeguards fundamental human rights and health, safety, and environment in the workplace, and that provides at least a minimum wage according to ILO standards.
The table below maps the recommended reporting criteria under the UK Act and the mandatory reporting criteria under the Australian Act, the Canadian Act, and the Norwegian Act to the sections of our Statement.
Edit columns
| UK Act reporting criteria | Australian Act reporting criteria | Canadian Act reporting criteria | Norwegian Act reporting criteria | Sections of our Statement |
|---|---|---|---|---|
| Reference to in-scope entities. | Identify the reporting entities. | Identify the legal name of in-scope entities. | Identify the reporting entities. | Introduction and overview |
| The organisation’s structure, its business and its supply chains. | Describe the structure, operations, and supply chains of the reporting entity. | The organisation’s structure, activities, and supply chains. | The organisation’s structure and area of operations. | Business structure, operations, and supply chains |
| The organisation’s part of its business and supply chain where there is a risk of slavery and human trafficking taking place. | Describe the risks of modern slavery practices in the operations and supply chains of the reporting entity, and any entities that the reporting entity owns or controls. | The parts of the organisation’s business and supply chains that carry a risk of forced labour or child labour being used. | Information regarding actual adverse impacts and significant risks of adverse impacts that the organisation has identified through its due diligence. | Identifying modern slavery risks in our operations and supply chains |
| The organisation’s policies in relation to slavery and human trafficking. The organisation’s due diligence processes in relation to slavery and human trafficking in its business and supply chains. The steps the organisation has taken to assess and manage the risks of slavery and human trafficking taking place identified in parts of its business and supply chain. The organisation’s training and capacity building about slavery and human trafficking available to its staff. | Describe the actions taken by the reporting entity and any entity that the reporting entity owns or controls, to assess and address those risks, including due diligence and remediation processes. | The organisation’s policies and due diligence processes in relation to forced labour and child labour. The steps the organisation has taken to prevent and reduce the risk that forced labour or child labour is used at any step of production of goods in its business and supply chain. The organisation’s training provided to employees on forced labour and child labour. | The organisation’s guidelines and procedures for handling actual and potential adverse impacts on fundamental human rights and decent working conditions. Information regarding measures the organisation has implemented or plans to implement to cease actual adverse impacts or mitigate significant risks of adverse impacts, and the results or expected results of these measures. | Hilti policies and values; Addressing modern slavery risks in our operations and supply chains |
| The organisation’s effectiveness in ensuring that slavery and human trafficking is not taking place in its business or supply chains, measured against such performance indicators as it considers appropriate. | In particular, measures taken by the organisation to remediate any forced labour or child labour. Measures taken by the organisation to remediate the loss of income to the most vulnerable families that results from any | In particular, measures taken by the organisation to remediate any forced labour or child labour. Measures taken by the organisation to remediate the loss of income to the most vulnerable families that results from any | Identifying modern slavery risks in our operations and supply chains | |
| Describe the process of consultation with: (i) any entities that the reporting entity owns or controls; and (ii) in the case of a reporting entity covered by a statement under section 14 of the Australian Act – the entity giving the statement. | measure taken to eliminate the use of forced labour or child labour in its activities and supply chains. Where no measures have been taken to remediate the above, a statement by the organisation confirming the same. | How the organisation assesses its effectiveness in ensuring that forced labour and child labour are not being used in its business and supply chains. | Measuring our effectiveness and performance | |
| Include any other information that the reporting entity, or the entity giving the statement, considers relevant. | Describe how the reporting entity assesses the effectiveness of such actions. | Internal consultation process and engagement with stakeholders | ||
| Addressing modern slavery risks in our operations and supply chains |
2. BUSINESS STRUCTURE, OPERATIONS, AND SUPPLY CHAINS
All three Hilti sales organizations mentioned above – Hilti (Gt. Britain) Ltd., Hilti (Aust.) Pty. Ltd., and Hilti (Canada) Corp. – are part of the global Hilti Corporation (“Hilti” or “we” or “our”) based in Liechtenstein. Hilti supplies the worldwide construction and energy industries with technologically leading products, systems, software, and services. With about 34,000 team members in over 120 countries, Hilti stands for direct customer relationships, quality, and innovation. Hilti generated annual sales of CHF 6.4 billion in 2024. The headquarters of Hilti have been in Schaan, Liechtenstein, since its founding in 1941, and it is privately owned by the Martin Hilti Family Trust, which ensures its long-term continuity.
Hilti’s purpose is making construction better, based on a passionate and inclusive global team and a caring and performance-oriented culture. For more information about our governance, organization, and leadership, please refer to our homepage.
Hilti works with roughly 820 core direct suppliers to purchase the material that goes directly into our products. Approximately 65 percent of these suppliers are based in Europe, 28 percent in the Asia/Pacific region and 7 percent in the western hemisphere outside Europe. We procure more than 42 percent of our direct purchase volume locally in the sales regions where the product will eventually be sold.
In addition, Øglænd System Group (“Øglænd”), alongside its sub-entities, is a wholly owned subsidiary of Hilti Corp. and is a member of the Hilti Group. Øglænd is a global solution provider of multidiscipline support systems, cable ladders, cable trays, and associated services with more than 40 years of experience. It serves customers within oil & gas, shipbuilding, wind energy, infrastructure, marine farming, and many other industries. The headquarter and main site of production is located in Norway, with around 270 employees, with further factories located in Malaysia and China. Hilti includes references to Øglænd unless specified otherwise.
Øglænd works with roughly 13 core direct suppliers to purchase the material used in Øglænd’s products. Approximately 78 percent of these suppliers are based in Europe and 22 percent in the Asia/Pacific region. The remaining direct suppliers fall under the due diligence process.
A dedicated global process manager is in place to coordinate sustainability in our supply chain and product design (see Due diligence processes and remediation processes). This enables an effective and aligned approach for sustainable sourcing and development activities. Our Operational Excellence unit is responsible for the topic of supplier sustainability for indirect materials. The global Procurement Indirect Materials function leads the topic of supplier sustainability for indirect materials. The function is responsible for ensuring that processes for supplier selection and evaluation and for risk monitoring management exist and are adhered to. Procurement Indirect Materials drives successful projects in various areas like battery cell and electronics supply chain, shifting to lower emission suppliers, and many more.
3. HILTI POLICIES AND VALUES
As part of the Hilti Group, Hilti (Gt. Britain) Ltd., Hilti (Aust.) Pty. Ltd., Hilti (Canada) Corp., and Øglænd System Group are vigilant to ensure our sourcing activities and supply chains are free of slavery, operate with integrity and in line with Hilti’s corporate values and Code of Conduct. The Hilti Group is committed to the ten principles of the UN Global Compact and to respecting human rights as set out in the Universal Declaration of Human Rights and the Declaration of the International Labor Organization (ILO) on fundamental principles and rights at work. This commitment is further demonstrated through the Human Rights Policy for Supply Chain Due Diligence on Human Rights and the Environment, which details the human rights section of the Code of Conduct. Besides Hilti’s top-down and bottom-up risk assessment procedures, a due diligence framework is established to prevent or remedy any human rights violations in the context of Hilti’s supply chain. Grievance procedures and reporting, as well as training and capacity building, are also set out in this policy. The resulting requirements, expectations and escalation mechanisms are set out in the Code of Conduct for Suppliers and Third-Party Intermediaries and defined in the relevant business processes. We measure our progress by publishing our annual Sustainability Report.
We are aware that our global operations come with an inherent risk of adverse impacts on human rights standards and that we must be diligent to provide decent working conditions in our own facilities and supply chain. Before entering into a business relationship with Hilti, both direct and indirect suppliers must contractually agree to adhere to the Hilti Group’s principles against bribery, corruption, and human rights violations. They must also commit to humane working conditions, minimum wages, environmental protection, and the proper handling of hazardous substances as outlined in the Code of Conduct for Suppliers. Specifically, Hilti’s suppliers pledge to eschew slave labour, servitude, forced or compulsory labour, and human trafficking, to pay minimum wages according to ILO standards, and refrain from child labour. Alternatively, suppliers may have their own established principles or codes that meet our requirements.
New and existing suppliers, based on a risk assessment, undergo a third-party code of conduct assessment before or during their business relationship with Hilti. These regular assessments are conducted to evaluate compliance with the Hilti Group’s Code of Conduct for Suppliers and local legislation. To uphold the supplier standards, the Code of Conduct for Suppliers stipulates a risk-based approach, and Hilti has established Sustainable Sourcing Policies for both direct and indirect material sourcing. The Sustainable Sourcing Policies mandate comprehensive due diligence, for example in the form of background checks and screening of third parties.
The abovementioned policies are established by the Chief Compliance Officer, by the Head of Sourcing Excellence, and by the Head of Procurement Indirect Materials, and are applicable to the Hilti Group. These documents have been approved by the Executive Board of Hilti Corp., which has the overall accountability for developing, implementing, maintaining, and monitoring compliance with the corporate policies. The Chief Compliance Officer, the Head of Sourcing Excellence, and the Head of Procurement Indirect Materials are responsible for ensuring that procurement policies are implemented effectively within their scope of responsibility.
Suppliers can expect Hilti to abide by and actively live by the core values set out in our Code of Conduct, which is mandatory for all Hilti employees. Vice versa, Hilti expects suppliers to abide by all applicable national and international laws and regulations, and to live by the requirements of the Code of Conduct for Suppliers. Furthermore, Hilti expects suppliers and business partners to also communicate the rules set out in the Code of Conduct for Suppliers and the sustainability policies to their own suppliers, sub-suppliers, and service providers when placing orders related to Hilti. Suppliers are expected to monitor compliance in their own supply chains. In case of refusals to comply or any indications of non-compliance with the stated rules, suppliers must promptly notify Hilti.
In addition, Øglænd’s commitment to human and labour rights for all Øglænd employees is covered by the national legislation of Norway. Production sites in Norway and the Norwegian trade unions Fellesforbundet, Tekna, and NITO. Furthermore, all Øglænd productions facilities are ISO 9001, ISO 14001, and ISO 45001 certified.
4. IDENTIFYING MODERN SLAVERY RISKS IN OUR OPERATIONS AND SUPPLY CHAINS
We are very critical of our human rights due diligence, as we are constantly reviewing industry best practices and statements from government and non-governmental agencies. We not only aim to tackle, but also to prevent and foresee possible dangerous situations. We looked for and identified risks in some areas of our business. Based on our findings and on public press releases, we primarily discerned risks in:
the production of Hilti branded clothing;
the supply of indirect material;
the extraction of raw materials and minerals required for the production of various components, especially of electrical and electronic components.
The risk assessment was based on reports of human rights violations from the media and government and non-governmental organizations. In addition, in the case of Øglænd System AS, the Norwegian DFØ overview of high-risk products was used as a source to identify the highest risks.
Regarding the raw materials extraction, an in-scope material short-list was created and was the starting point to address modern slavery and other relevant human rights and labour standard risks in this area. In a first step, all direct suppliers were required to provide insights into their supply chains, based on a standard risk assessment. As a second step, third-party sustainability assessments were consulted, and their results were entered into a bonus malus system in our supplier rating. After evaluating our entire supplier portfolio, we plan to focus more on sustainability initiatives for individual material groups in a third step.
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| Under active monitoring | To be added to active monitoring in 2025 | Under review |
|---|---|---|
| Tin (derived from cassiterite) | Lithium | Aluminium |
| Tantalum (derived from columbite-tantalite) | Nickel | Copper |
| Tungsten (derived from wolframite) | Graphite | Magnesium |
| Gold | Natural rubber | Platinum group metals (PGM) |
| Cobalt | Wood (mainly in the form of wood pulp for paper production) | Rare earth elements (REE) |
| Mica |
During the reporting year, there were no identified instances of forced labour or child labour in Hilti (Canada) Corp.'s operations or the Hilti Group's supply chain. Therefore, Hilti (Canada) Corp. has not needed to take any remediation measures. During the reporting year, Hilti (Canada) Corp. has not identified any instances of loss of income to vulnerable families that resulted from measures taken to eliminate the use of forced labour or child labour in its activities and supply chains.
5. ADDRESSING MODERN SLAVERY RISKS IN OUR OPERATIONS AND SUPPLY CHAINS
5.1 Actions taken to address modern slavery risks
As described, we drive our own efforts and actively participate in international efforts aimed at improving ethical and social standards in business life. We strive to have policies encompassing the entirety of our business structure, e.g. the Human Rights Policy for Supply Chain Due Diligence on Human Rights and the Environment. This policy further details the human rights section of the Hilti Code of Conduct, refers to the Code of Conduct for Suppliers, is linked to the group-wide Compliance Management System (CMS), based on the ISO 37301:2021 framework, and considers multiple national legislations. It further refers to environmental aspects in our framework of policies to align with global Supply Chain Act reporting requirements.
The aforementioned risks associated with the production of Hilti branded clothing are addressed in collaboration with our global suppliers for clothing as part of our internal procurement process. This topic was also assessed by an external audit and certification provider regarding the occupational safety and working conditions.
Considering the public reports on incidents linked to indirect material, e.g. tea, coffee, or solar panels, we decided to put in place a system whereby our suppliers working in this sector are now subject to new ad-hoc requirements and standards. The main novelty resides in the introduction of the duty to submit additional evidence of the suppliers’ respect of and compliance with human rights and of the duty to guarantee that they fulfil this obligation respecting our standard approach in such instances.
Within the scope of raw materials due diligence, we are critically aware that we currently process various materials in our products, which may originate from minerals sourced from Conflict-Affected and High-Risk Areas (CAHRAs). At present, there is no equivalent substitute for these minerals, the extraction of which may help finance armed conflicts or may lead to political instability, insecurity, widespread violence, and widespread human rights violations in CAHRAs.
To mitigate associated risks, we ask our suppliers about the origins of their materials, and we require them to critically assess their own supply chains and to ensure that no materials derived from regulated conflict minerals are present in our products. By using the Conflict Minerals Reporting Template (CMRT), developed and maintained by the Responsible Minerals Initiative (RMI), we gather information throughout the supply chain regarding the countries of origin and the smelters and refiners utilized for processing tin, tantalum, tungsten, and gold (commonly abbreviated as “3TG”). In addition, by using the Extended Minerals Reporting Template (EMRT) from RMI, we also gain clarity on our cobalt and mica supply chains. Both the CMRT and EMRT standards are aligned with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.
Our suppliers either declared that 3TG minerals, cobalt, and mica are not contained in the products they supply to us; or that any 3TG minerals, cobalt, and mica contained have been adequately sourced, as evidenced by an attached CMRT and/or EMRT. Furthermore, we have established a clear process flow in which a supplier is contacted directly through our Sourcing Excellence team, if they do not respond to our CMRT and EMRT requests, or if the requested CMRT and EMRT have not been completed sufficiently.
Our long-term objective remains to replace materials potentially linked to CAHRAs and to reduce the use of CRMs, as part of larger-scale efforts to make our product designs more sustainable. Within this scope, we would like to highlight several currently ongoing R&D activities:
We recently replaced some of the hard materials used for saw blade applications from traditional tungsten carbide – cobalt (WC-Co) hardmetals to titanium carbonitride (TiCN) based cermets. Not only does this lead to considerable reductions in the content of tungsten, cobalt, and tantalum, but also to a substantial performance improvement in terms of lifetime, thus considerably reducing the cost-per-cut for our customers. Our novel line of X-Cut circular saw blades for thin and structural metal cutting applications launched in 2022 already benefits from this substitution, and we are investigating possible extensions to other product lines. In addition, we kicked off R&D projects with academic partner institutions to develop custom cermets for our applications, thus further driving product differentiation and sustainable product design.
We are conducting an extensive internal project to reduce, or even obviate, the use of cobalt and nickel in our diamond inserts. We are investigating the use of cobalt- and nickel-free metal matrix composites (MMCs) and of alternative thick coatings for these inserts, while ensuring their best-in-class cutting performance remains unchanged, and while also establishing reliable manufacturing process chains in collaboration with our plant engineering colleagues.
We are actively researching novel alternatives to traditional tungsten carbide – cobalt (WC-Co) hardmetals for percussion drilling applications, in collaboration with academic partner institutions. Several cobalt-free candidate materials emerged from a sponsored PhD project in partnership with the Technical University of Vienna which concluded in 2023. These grades are currently being refined in collaboration with external suppliers and will soon enter a testing and optimization phase.
Through our involvement in wider-scale R&D projects, which are jointly funded by public institutions, by private companies, and by industry consortia and trade associations, we are supporting long-term, cutting-edge scientific research. Within this scope, two EU- and industry-funded projects that have recently started are worth highlighting.
a) The AIM-NEXT project (Accelerate the Design and Insertion of non-CRM Hard Materials for Next Generation Extreme Applications) will focus on establishing new experimental methods and computational approaches for the design of tools with critical raw materials such as tungsten or cobalt, which are currently essential for high-performance applications like percussion drilling. This 4-year-long project kicked off in May 2024 and will fund 12 researchers at institutions across the EU. Hilti will host 2 researchers as part of AIM-NEXT, who will focus on: 1) strengthening the binder phase for percussion drilling applications, without the inclusion of WC-Co hardmetals; and 2) microstructural design for damage tolerant components exposed to wear.b) The RESOTOOL project (Recycling of High Quality CRM Resources from Machining Tools for Re-use Applications) will focus on establishing sustainable and energy efficient solutions for the recycling and responsible supply of several CRMs (cobalt, tungsten, tantalum, titanium, niobium) from End-of-Life products in metal and wood cutting, construction, and manufacturing industries. Areas of investigation will include: 1) improving the automated sorting of hardmetal scrap using standardized coding, 2) optimising the efficiency and the carbon footprint of the metallurgical processes used to recycle hardmetals, and 3) investigating alternative recycling methods based on bio-derived chemicals. Just like AIM-NEXT, RESOTOOL is also a 4-year-long project, and it kicked off in December 2023. Within our teams, our internal expert will play a key advisory role, in close collaboration with our research and industry partners.
5.2 Due diligence processes and remediation processes
A comprehensive action plan is in place, in line with the Hilti Group’s enterprise-wide risk management.
Hilti carries out comprehensive due diligence through background checks and screening of third parties. We screen direct suppliers using three different IT-supported mechanisms. These screenings include topics such as ethical behaviour, health and safety management, and compliance with human rights. The related supplier self-assessment is a mandatory condition for initiating or maintaining a business relationship with Hilti, as outlined in the Hilti Group’s Sustainable Sourcing Policies. Hilti excludes suppliers with human rights violations, evaluating and addressing incoming alerts daily. The Hilti Group maintains a stringent policy for business partner onboarding.
Hilti collaborates with an external partner to assess compliance with domestic regulations and high standards for employee treatment. In addition, the Hilti Group reserves the right to monitor existing and new business partners for compliance with the Code of Conduct for Suppliers on a regular or ad-hoc basis, if necessary. If there is a suspicion or indication of a violation of the Code of Conduct for Suppliers, such as non-compliance with local regulations, human rights abuses, or the use of child labour, Hilti initiates follow-up actions, either internally or through the external partner, for on-site verification. In the event of serious or repeated infringements, Hilti terminates the business relationship. Hilti has established an internal IT-supported dashboard to monitor the transparency created within our direct supplier network, focusing on the sustainability performance of our suppliers.
Our IT-based supplier relationship management system is the basis for handling all supplier-related information digitally on one platform. We already connected with almost all of our roughly 820 core suppliers via this system. These core suppliers handle 76 percent of our total purchasing volume of direct materials. This centralized contract documentation and communication will also be established for all indirect suppliers. This enables us to document our described due diligence efforts and standards, product compliance statements, agreements, and audit results, helping us in systematically cultivating our supplier relationships.
Hilti’s approach to addressing the concerns and grievances of workers in the value chain is based on enabling the workers to report incidents of non-compliance with the Code of Conduct, the Code of Conduct for Suppliers, and associated policies. This is done through the Hilti Group’s anonymous “SpeakUp for Business Partners” whistleblowing hotline, publicly available on all Hilti websites and referenced in documents relevant for suppliers, or directly through supply managers. Each reported incident undergoes an initial review, conducted or supervised by the compliance office. Upon completion of this review, the compliance office provides recommendations and/or advice regarding any necessary actions.
Hilti has a non-retaliation policy in place to ensure that the rights of both the whistleblower and the involved party are not compromised. People who, in good faith, report known or presumed violations will be protected from retaliation. Any kind of reprisal against people who report violations in accordance with these principles is a clear, severe breach of the Hilti Code of Conduct and will be handled accordingly.
5.3 Training on modern slavery and human trafficking
Comprehensive and target-group oriented compliance training concepts ensure that we raise awareness and inform our employees about modern slavery as well as human trafficking globally. On-site training courses serve both the general introduction to compliance issues and to deal with individual aspects in more depth and are attended by about 1600 employees annually. All new general managers of a market organization are trained on compliance issues in their area of responsibility as part of comprehensive training for general managers immediately after taking office.
All Hilti employees in sourcing and in purchasing-related functions are responsible for complying with our Code of Conduct, our Human Rights Policy for Supply Chain Due Diligence on Human Rights and the Environment, our Prohibited Practices Policy, our Sustainable Sourcing Policies for direct and indirect materials, and any supplementing policies, instructions, and guidelines. They are receiving appropriate ongoing training in this regard. To ensure the correct application of our policies, we are training our internal supply community new joiners on the topic of sustainable sourcing annually face to face in a full-day workshop. In addition, we have systematically introduced mandatory e-trainings to educate the supply community on (product) compliance topics related to procurement (see: Hilti policies and values).
Moreover, especially for direct suppliers in countries with less established sustainability practices and within material groups with substantial sustainability impact, we offer and provide trainings on social practices on a regular basis, thereby promoting positive social impact action.
6. EFFECTIVENESS OF ACTIONS TAKEN TO ADDRESS MODERN SLAVERY
To critically assess the effectiveness of our actions, we consult third-party supplier audits and sustainability assessments, which are then entered into a bonus malus system in our supplier rating. More than 180 audits have been carried out since 2020, primarily in the Asia/Pacific region. Such direct supplier audits are repeated every three to five years to ensure ongoing compliance with our Code of Conduct for Suppliers, our Human Rights Policy for Supply Chain Due Diligence on Human Rights and the Environment, and our Sustainable Sourcing Policies. They include 14 audit categories, namely: Local Laws and Regulations, Child Labor, Forced Labor, Harassment, Wages and Benefits, Hours of Work, Health and Safety, Non-Discrimination, Women’s Rights, Freedom of Association and Collective Bargaining, Environment, Sub-Contracting, Communication, and Monitoring and Compliance.
During 2024, a total of 33 direct supplier audits were carried out. A majority of these audits resulted only in minor findings and showed a good overall performance of our supplier base. Nonetheless, the minor findings are communicated to suppliers, and they are included in longer-term supplier monitoring and evaluation plans, to ensure that the findings are taken up and converted into improvement plans, and that the necessary improvements have been implemented. A few audits resulted in findings that required short-term measures, primarily in the categories of Wages and Benefits, Hours of Work, and Health and Safety. For such findings, suppliers are required to implement the necessary changes and improvements during a period of maximum 6 months, and to provide adequate and clear evidence for completion. The responsible supply managers are monitoring the implementation progress and check the provided evidence. Furthermore, the remediation measures are checked again in follow-up audits carried out by trained Hilti professionals or by the third-party that was assigned with the initial audit, to ensure that the measures are effective not only in the short term, but that they instead provide resilient and robust benefits.
Øglænd executed a full background check for 59 suppliers in 2024. Suppliers are evaluated based on multiple aspects of their operations such as country, industry, and commodity risk to identify the severity and likelihood of adverse impacts on human rights and working conditions. Two checks required additional deep dive assessments to ensure that suppliers comply with the signed Code of Conduct for Suppliers.
7. INTERNAL CONSULTATION PROCESS AND ENGAGEMENT WITH STAKEHOLDERS
Hilti puts great emphasis on regular communication and dialogue with internal and external stakeholders. The Hilti Group’s key stakeholders are customers and employees. Other relevant stakeholders are our large base of suppliers.
Direct and regular on-site contact with customers is a key element of Hilti’s business model. In Hilti’s sales model, there are typically no intermediaries between the company and end users, fostering long-term relationships with customers. In addition to direct contact through account managers, Hilti interacts with customers on a daily basis via customer service, by phone and e-mail, in Hilti Stores, and through digital channels like the Hilti Online websites and social media.
Hilti systematically asks for customers’ opinions as part of regular customer surveys, which include specific questions on sustainability. Engagement on sustainability-related topics with key accounts has intensified, supported by a dedicated Corporate Sustainability Business Development Team and regional or local customer sustainability managers. These roles were newly established in recent years. Insights from these numerous customer exchanges help Hilti better understand evolving needs and trends and contribute to the Hilti’s goal of being our customers’ best partner for sustainability.
Regular exchanges with employees are promoted not only in the daily working environment, but also through various internal media and event formats. Hilti conducts its annual Global Employee Opinion Survey (GEOS), covering topics such as team members’ engagement, perception of working conditions, equal treatment and opportunities, and sustainability efforts. GEOS is an anonymous online survey facilitated by an external provider, with results segmented by teams, departments, and functions for targeted insights. Open-ended comments are analysed globally, and leadership teams define action plans based on findings, ensuring continuous and transparent updates on the implementation of employee feedback. The action plans are globally guided to ensure a uniform approach. The Head of Global Human Resources oversees the survey process, and the results are presented to the Executive Board and the Board of Directors. GEOS serves to better understand employees’ needs, concerns, and overall engagement with Hilti. Additionally, Hilti encourages employee involvement through events and open dialogues.
Internationally, Hilti works with many suppliers and business partners. It is important for Hilti to build partnerships on equal terms and to engage in regular personal discussions. Cooperations are based on the highest ethical standards, which are set out in the Hilti Group’s Code of Conduct for Suppliers.
The close collaboration with our suppliers makes it possible to directly incorporate feedback and common insights. During the reporting year, we continued the exchange with suppliers, conducting workshops to identify potential for product improvements. We started with an exchange exploring our common sustainability strategy, our values and goals, proceeded with deep dives into the sourcing strategy, elaborating our expectations towards our suppliers, and finally conducted a workshop resulting in concrete actions and initiatives at a product level.
This report was approved pursuant to the UK Act, the Australian Act, the Canadian Act, and the Norwegian Act by the Boards of Directors of Hilti (Gt. Britain) Ltd., Hilti (Aust.) Pty. Ltd., Hilti (Canada) Corp., and Øglænd System Group,respectively.
General Manager
Hilti (Gt. Britain) Ltd. / Hilti (Aust.) Pty. Ltd. / Hilti (Canada) Corp. / Øglænd System AS, Øglænd Industrier AS
Head of Legal & Compliance
Hilti (Gt. Britain) Ltd. / Hilti (Aust.) Pty. Ltd. / Hilti (Canada) Corp. / Øglænd System AS, Øglænd Industrier AS