COVID-19 Update

How we're helping prepare customers for COVID-19 recovery, including increased inventory levels and complimentary design consultation

PLANO, Texas – April 24, 2020Hilti North America, an innovator of tools, technology, software and services to the commercial construction industry, has outlined three key areas of focus to help customers plan for recovery from COVID-19: supply, safety and speed. Hilti has resources to support professional contractors as they look to move forward and resume operations safely in the wake of the COVID-19 pandemic. In a video message, Martina McIsaac, CEO of Hilti North America, describes the company’s support of these three priorities to help customers navigate a safe transition.

Hilti’s Inventory Strength and Order Planning

Hilti fully understands that construction is an essential business, and disruptions or delays can have a significant impact on success. While current inventory levels are normal, Hilti has increased inventory levels by 15% to help customers cover their needs. Additionally, Hilti will accept orders with future dates that line up to customers’ projects schedule. 

Helping Recovery Planning from Design to Socially Distant Execution

Hilti is helping customers increase physical distancing on sites and reduce the number of workers needed to perform work. The company is also helping customers stay productive and get back on schedule with one-day tool repair, engineering support and complimentary design consulting.

Hilti offers many single-person operation solutions including layout toolsrotating laserswater management system and pre-formed and cast-in Firestop systems. This means customers can finish the job faster and stay productive on the jobsite despite these uncertain times.

Hilti is maintaining a one-day turnaround promise on tool repair service that is part of Hilti’s incomparable warranty, while adding safety measures. The warranty also includes a 20 year materials and workmanship warranty and 2 year wear and tear coverage. The company is adjusting processes to the demand in the geographies the centers serve. Tool repair requests are made online by logging into a Hilti Online account.

Hilti’s Project Management Office can assist in demand planning, as well as assist in design, custom cutting, kitting, and pre-fabrication to help customers stay on schedule. Engineers are ready and equipped to offer complimentary design consultations for productivity solutions from Hilti.

“Our team members have been actively helping customers throughout this entire crisis and will continue do so as guidelines shift,” said McIsaac. “With a depth of resources, proven expertise in readiness and high-quality products, Hilti is well-positioned to support and help our customers get back on track.”  


About Hilti

Hilti is a world-leading provider of high quality, innovative and specialized tools, fastening systems and software-based solutions for the professional user. With more than 3,800 highly trained Hilti account managers, engineers, and Hilti employees throughout North America, Hilti’s expertise covers the areas of powder actuated fastening, drilling and demolition, diamond coring and cutting, measuring, firestopping, screw fastening, adhesive and mechanical anchoring, strut and hanger systems, solutions for tool crib productivity, as well as worker health and safety.