Worker repairing tools

Tool Repair Made Easier

Faster repairs at no or minimal cost without hassle or delays

Our faster repair solutions include complimentary, next business day Purolator pick-up for tool repair as well as over-the-phone battery and charger warranty exchange.

By submitting your repair through Hilti Online or our mobile app, you can follow the status of your repair through every step in the process.

Making tool repair easier for you

One Day Turnaround

We guarantee your repair will be in and out of the repair center in one day to help you avoid project delays or excessive administration and tool replacement costs.

Repair Pickup

Experience a faster and easier repair process with our repair pick-up service. Simply schedule a pickup for as early as the next business day from your office or warehouse location.

Fast Tool Exchange

Minimize downtime by replacing eligible Fleet or in-Warranty items such as batteries, chargers, select power tools and accessories at a Hilti Store location or through Customer Service. Some limitations apply.

Repair Cost Limit

To help provide cost predictability, Hilti provides a Repair Cost Limit of purchased tools to 33% of the cost of a new tool. 

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Tracking repairs online just got easier

Our new digital repair tracker provides real-time updates throughout the process of your repair. This increased visibility helps ensure you stay informed about the status and location of your tool(s) from arrival at the Tool Service Center to repair completion.

Other ways to submit a tool repair

ON!Track App

Download the ON!Track mobile app to submit a tool repair in just a few clicks – even if you're not an ON!Track customer.

Download the ON!Track app

Hilti Stores

Visit one of our Hilti Store locations to drop a tool off for repair.

Find a Hilti Store

Customer Service

Start a Live Chat or send a message to a Customer Service representative.

Contact Us
tool repair help center

Have more questions about Hilti tool repairs?

Visit our online Help Center to get the answers you need more quickly.

Tool Repair Help Center