Support for Hilti Smart

1. Log into your Hilti Online account.
2. Click on the person icon next to your name in the top banner.
3. Select “Your Subscriptions” from the list of options.
4. A new screen will open displaying subscription details, including Hilti Smart and company-wide subscriptions.

Through the online subscription portal, you can:

• Transfer admin rights of the subscription to another admin
• Update purchase order information
• Update the payment method of the subscription
• Change the tier of the subscription
• View coverage and service agreements
• Cancel the subscription for the next renewal period

Note:  This step can only be completed if you are the current contract admin.  If you are not an admin, please contact customer service or your sales representative.

In the subscription portal it is possible to transfer admin rights to another person; please follow these steps:

1. Click on the red arrow next to the subscription you would like to change the admin for.
2. Click on “Transfer Admin Rights”
3. Click on the name of the person who will be the new administrator and click the ‘Select’ button.
4. A pop-up screen will appear asking if you are sure; click “Transfer Admin Rights.”
5. An email will be sent to the new admin to confirm the change.

Note:  This step can only be completed if you are the current contract admin.  If you are not an admin, please contact customer service or your sales representative.

In the subscription portal you can upgrade or downgrade your subscription to another tier.  Please follow these steps:

1. Click on the red arrow next to the subscription you would like to change.
2. Click on “Change Subscription”
3. A pop-up screen will appear; select the tier that you would like.  An updated price calculation will appear on the screen to review; once reviewed, click “Continue” to move forward with the amendment.
4. Click ‘Finish’ to complete the request.
5. An amended agreement will be created for your acceptance.  Once the amendment has been accepted, the new coverage will go into effect.  Any residual sum from a previous contract will be credited automatically toward the new agreement.

Note:  This step can only be completed if you are the current contract admin.  If you are not an admin, please contact customer service or your sales representative.

In the subscription portal you can cancel your subscription before the next billing cycle begins.  Please follow these steps:

1. Click on the red arrow next to the subscription you would like to cancel end of term.
2. Scroll to the bottom of the page and click on “Cancel Subscription Renewal”
3. A pop-up will appear to select your reason for cancelling, click “Continue”
4. Another screen will appear to review your decision and display the date the subscription will expire.  If correct, click “Yes”
5. An email will be sent to the subscription admin informing on the change to the agreement and the subscription will not renew on the next billing cycle.  Your company will continue to receive Hilti Smart benefits until the last day of the current billing cycle.

Please contact customer service for immediate cancellation.

Note:  This step can only be completed if you are the current contract admin.  If you are not an admin, please contact customer service or your sales representative.

In the subscription portal you can view or edit your purchase order details.  Please follow these instructions:

1. Click on the red arrow next to the subscription you would like to update.
2. Scroll down to the page to the section titled Purchase Details. Click “Edit” to the right.
3. Enter the new purchase order details and click save.  The new purchase order information will appear on your next billing cycle invoice.

Note:  this step can only be completed if you are the current contract admin.  If you are not an admin, please contact customer service or your sales representative.

In the subscription portal you can view or edit your purchase order details.  Please follow these instructions:

1. Click the red arrow next to the subscription you would like to update.
2. Scroll down the page to the section titled Payment Details.  Click “Edit” to the right.
3. Enter the new payment method information and save.  The new payment method will be used on your next renewal cycle.

Please contact customer service to update your billing cycle from monthly to annual (or vice versa).

Note:  This step can only be completed if you are the current contract admin.  If you are not an admin, please contact customer service or your sales representative.

In the subscription portal you can view your subscription agreement.  Please follow these steps:

1. Click on the red arrow next to the subscription you would like view.
2. At the bottom of the page your can find a section named “Software and Service Agreement;” click “Read Software and Service Agreement.”  A copy of the agreement will download.