Support for Nuron Cordless Platform
Answers to frequently asked questions about our Nuron cordless tools and batteries
Nuron cordless platform
What is the difference between Nuron and Hilti's 12V, 22V and 36V cordless platforms?
Nuron is the latest addition to the Hilti cordless portfolio. It provides you with a single higher-performing battery platform for all your Hilti cordless tools. With Nuron, you can help reduce complexity from your business because you can perform your light to heavy-duty jobs – from screwdriving to concrete cutting – using the same set of higher-performing interchangeable 22V Nuron batteries. And because the platform is connected, it is possible to access a range of data-driven services designed to help simplify equipment management.
Our other battery platforms include a 12V platform for light duty applications. Hilti will continue to provide and support customers with our earlier 22V platform and 36V platforms.
How do the smart connectivity features of Nuron work?
Nuron tools generate data that is saved to the attached battery. While the battery is charging, the data can be sent via mobile network to a secured cloud. There is no interruption to your workflows because no special setup, configuration or other action is required. The data from Nuron can provide you with proactive services that help reduce downtime (such as battery replacement alerts). The data also gives transparency on tool location and usage and provides you with actionable insights to help you make more informed decisions about your tool crib. These data-driven services are available using ON!Track, which is available via app and web.
Are all the connectivity features of Nuron available to all customers?
All Nuron customers have access to the platform's location, usage and other features via the ON!Track mobile app. You can use the app to scan tools and batteries, access videos and instructions, find related products (like accessories) or submit repair orders more easily. When a battery is no longer performing at optimal levels, you can also perform a quicker and easier exchange directly from the app.
If you are a Hilti Fleet Management and ON!Track customer, you’ll also benefit from a growing portfolio of premium data-driven services and software. All chargers delivered with our Fleet Management program come connected as standard. This means you’ll be informed of any potential issues with batteries promptly. You’ll also be able to locate tools quicker or identify tools that are sitting idle so you can get them out to your teams. You can also use the data that is securely collected by the Nuron platform to identify and analyze usage trends. Use this information to help build a tool crib that really works for your business.
Do I need a lot of training to use the connected Nuron cordless platform?
No. The Nuron platform has been designed for easier use without interrupting your workflows. Our dedicated customer support team is on hand to answer any questions you may have. We also have field-based consultants for face-to-face trainings upon request.
Can Nuron track anything like working hours, worker productivity or other sensitive data?
No. The data generated by the Nuron platform is not linked to individual users. It is only tool and battery information – such as details about when and how tools are being used, error codes, charging location or battery status. If you want to link tool data and user information you can do this voluntarily using relevant functions of ON!Track.
Upgrading to Nuron
Do I have to upgrade to Nuron or can I keep using the Hilti cordless tools I already have?
You can continue using the Hilti cordless tools you have. However, we highly recommend an upgrade to Nuron because the platform delivers higher performance, improved safety and greater connectivity benefits at a similar price. Hilti has been introducing more tools on the NURON platform with plans for even more in the future.
Are Nuron tools more expensive than existing 22V and 36V Hilti tools?
The Nuron platform is similarly priced to our other cordless platforms. For more details on specific tools, visit the product pages on our website, contact our customer support team, speak to your account manager or visit one of our Hilti stores.
If I upgrade to Nuron, will I need to replace my spare parts and accessories?
For most accessories, no - not all spare parts and tool accessories need to be replaced. For more information, visit the product pages on our website, contact our customer support team, speak to your account manager or visit one of our Hilti stores.
How long will existing 22V and 36V Hilti tools be available?
The current 22V and 36V platforms will continue to be supported and available with batteries and chargers. However, we highly recommend an upgrade to Nuron because the platform delivers higher performance, improved safety and greater connectivity benefits and is our largest, most comprehensive platform.
Can I still use the 12V platform with sub-compact tools for lighter-duty tasks?
Yes. You can continue using Hilti 12V battery power tools for your light-duty jobs.
Can I use the 22V and 36V Hilti tools I already have with Nuron batteries?
You can use an adapter to run almost all of your existing 22V tools with Nuron batteries. Check the product pages on our website, contact customer support or visit a Hilti store for details on which specific tools can be used with the adapter. There is no adapter for 36V tools.
Are all Nuron batteries compatible with all Nuron tools?
How should I store and handle lithium-ion batteries?
For longer battery life, higher productivity and increased protection for your teams, we recommend the following:
- Do not store batteries on the charger. Always remove the battery from the charger when charging is completed.
- Never store batteries where they are exposed to direct sunlight, placed on heat sources or behind glass.
- Regularly inspect battery packs and avoid charging or discharging if damage is visible.
- Keep batteries clean – remove dust and debris with a dry soft brush or rag.
- Do not use batteries for anything other than the intended purposes.
- Ambient operating temperature to be kept between -17°C and +60 °C / 1°F and 140°F.
- Storage temperature to be kept between -20°C and +40°C / -4°F and 104°F.
- Charging temperature to be kept between -20°C and +40°C / -4°F and 104°F.
What does battery state of health mean?
Battery state of health refers to the remaining life of lithium-ion battery packs. All lithium-ion batteries lose capacity and performance as they age – whether its tool batteries or laptop and cell phone batteries. With the Nuron platform, the state of health function gives you guidance on whether a battery is operating within its optimal performance range and if a battery pack should be replaced. This helps ensure you are always working with more productive tools.
Do lithium-ion batteries work in colder weather?
- Ambient operating temperature to be kept between -17°C and +60 °C / 1°F and 140°F
- Storage temperature to be kept between -20°C and +40°C / -4°F and 104°F
- Charging temperature to be kept between -20°C and +40°C / -4°F and 104°F
Should lithium-ion batteries be fully discharged before charging?
No, you do not need to fully discharge a lithium-ion battery before charging. Li-ion batteries are versatile and there are no specific concerns about battery life being shortened because of "memory effects" from partial charging and discharging.
How long do Hilti lithium-ion batteries last?
Nuron batteries contain higher-quality lithium-ion cells that are designed to deliver higher performance and longer life. Individual battery life depends on a number of factors such as what sort of tool is being used, user force, frequency of use, and ambient temperature, among others.
How can I safely dispose of lithium-ion batteries?
You can dispose of your Hilti batteries at a Hilti store or consult with your local governmental garbage disposal or public health and safety resources for disposal instructions. Before disposing of your batteries, please cover the contacts with non-conductive material (for example, electrical tape). Do not dispose of batteries as household waste.
Can Hilti cordless tools be recycled?
Our tools have higher proportions of steel, copper and aluminum and over 70% of the tool’s mass can be recycled for a variety of purposes. We are also continually working to raise this percentage.
What does Hilti do to help reduce the environmental impact of its power tools?
At Hilti, we look at the entire lifecycle of our products. For example, we currently use up to 23% recycled material on average in our products (against a global average of 8%) while up to100% of our production runs on renewable energy. We also focus on tool repairs rather than replacement and when a tool reaches end of life, we collect it for free with our global collection partners. Anything that cannot be reused is recycled with our audited 3rd party logistics partners. This helps ensure we can assess tools for reuse, either as full tools for donations or as components for our spare parts reuse program. Since our tools are over 70% metal, most of the tool's weight can reenter international commodity markets. For more information, visit the sustainability section of our website.
What does Hilti do to help reduce the environmental impact of its lithium-ion batteries?
Batteries are recycled by 3rd party partners who specialize in the field of battery recycling. They extract specific materials including cobalt, nickel and lithium. These materials can be reused in future manufacturing processes. We are working with recycling partners to improve the recycling process to help ensure that as much of these materials are extracted as possible.